Campus Alert – Lessons from Lone Star College System

Posted on 24, May | Posted by Tasha D. Dyson

On January 22, 2013, gunshots were heard on the North Harris campus of Lone Star College System. It was later learned that an altercation between to individuals (one of whom may have been a student) had escalated to gun violence. The shooters were injured along with an innocent bystander.

Incidents such as this immediately bring to mind topics such as crime, gun control, workplace violence, weapons on campus, mental health issues, or law enforcement response – topics which are covered extensively in the media and will not be discussed here.

What we noticed was the alert system of Lone Star College System.

During the lockdown on January 22, visitors to the homepage of Lone Star College System saw this:

Lone Star College System Alert

Important information about the current situation was included at the top of the page surrounded by a red outline. More general emergency information was included lower on the page with links to Lone Star’s Office of Emergency Management and the LSCS Emergency Preparedness Guide. Specific information topics included Personal Preparedness Checklist, Tips for People with Special Needs or Disabilities, Weather Emergencies, Terrorism, Building Explosion, Bomb Threats, Shelter in Place, Epidemic, Preventing Crime, Contact Information, and Automated External Defibrillators (AEDs). A link to the standard “non-lockdown” homepage of Lone Star College System was also included.

Based on the design of the page, it appears that Lone Star College System has created an alert template to be used in an emergency situation. With this arrangement, college representatives can simply add relevant information and activate the page, thereby increasing the speed with which they can provide information to students, faculty, staff, and visitors. Although we did not test it, the design of this page suggests that it would be easily viewed on a mobile device or a tablet.

We do not know what other communication methods were used by Lone Star College System, if any, and used alone, this website replacement may not be a comprehensive notification strategy.

However, when used in conjunction with other means of notification such as phone, text, and email, this alert webpage is a fast and efficient was to communicate information to students, faculty, staff, visitors, and the general public.

On April 9, 2013, the CyFair campus of Lone Star College System was placed on lockdown because of an individual who stabbed fourteen people. During the incident, the main webpage of Lone Star College System was again replaced with an “alert” page. Although the design of the page had changed slightly from January to April, the important information was present and highly visible.

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Security Threat Assessments for Education

Posted on 20, May | Posted by RMA

Download the complete version here.

In an ideal world, our schools, colleges, and universities would be immune from the threats and challenges that affect other businesses and institutions. Unfortunately, we do not live in an ideal world. Academic institutions are cross-sections of society and bear the same responsibilities for the safety and security of their populations and infrastructure. This cross-section brings with it all the problems that affect people away from school with the added factor of being the most vulnerable population in our society. There is a profound moral and legal responsibility to provide a safe and secure environment within which learning can take place, driven by the fact that learning must take place in a sheltered setting and the concept of profound trust awarded to the school administration that the children and adolescents will be protected while under their care.

Like any business, academic institutions have assets that include a diverse cross-section of people, including students, faculty, staff, guests, contractors, community partners, and others. In addition to the human assets of the institution, there are hard and soft assets that are critical to the operation of the organization. Hard assets include buildings, equipment, and supplies; soft assets include reputation, personal information, and research. Each institution has a responsibility to provide a safe and secure environment that encourages and fosters a positive learning experience for its students within a diverse, complex, and dynamic environment and population. This is a daunting task for administrators who address conflicting priorities on a daily basis often with fiscal restraints that can affect decisions.

Unlike a business which leases office space or owns a manufacturing facility, schools – particularly private primary and secondary schools, colleges and universities – are built so that the campus consists of multiple buildings around open spaces, vegetation, and walkways. This design – based on Thomas Jefferson’s vision of the “academical village” – is aesthetically pleasing and conducive to the growth and diversity of an academic institution, but it also creates challenges to security.

Good security programs use a cohesive blend of physical security, electronic security, policies and procedures, and security staffing in their facilities to help reduce overall risk. Physical and electronic security measures, when properly utilized, offer great benefits in deterrence, intervention, and investigations. A security threat assessment examines certain aspects of an existing security program and exposes inconspicuous flaws that may not be evident until misfortune strikes.

What is a security threat assessment?

A security threat assessment is a systematic review or analysis conducted by professional security consultants to examine the effectiveness of current security practices. The assessment identifies security deficiencies and includes a review of all security measures presently in place to determine their effectiveness and functionality as well as their usefulness to the overall security effort. Once the assessment is completed, recommendations are made to correct deficiencies, mitigate security risks, and protect the schools assets. Ideally these recommendations become the road map that school administrators use to develop a security plan as a part of the school’s business plan.
Security programs are a comprehensive blending of people, processes, and technology that require the allocation of adequate resources.
 
Everyone at the school – including students, faculty, staff, and guests – has security responsibilities, but security leadership begins at the top with trustees and administrators.
 
Key components of any security program are communication and awareness which begin in the business plan.

The development of a system of safeguards for the protection of assets, visitors, and employees of any specific facility requires identification of vulnerabilities. Although each facility is different, the discipline, planning and careful attention to each detail is the same. The assessment format should include interviews of key personnel, review of the physical facilities, review of applicable policies and procedures, review of the operation of any existing security program and equipment, and site inspections. Assessments should include security vulnerabilities from both outside and inside the organization. The end product of a security threat assessment should include a detailed written report and may include an oral presentation for designated leadership. Report findings should be specific to the organization and should be based on best practices and industry standards.

Using employee interviews, physical observations, and the questionnaire results, a consultant will identify potential security threats to the organization, predict their probability, and determine their criticality to the organization should such an event occur. This means that consultants will first use historic data and observations to identify specific threats for which protection may be required. Second, the likelihood of each of those individual threats becoming a reality must be determined. Finally, the resulting effect on people – students, faculty, staff, visitors, and the community – and the school – property, reputation, and operation – must be determined. The risks and recommendations are formulated and are usually prioritized and ranked as to their importance to the organization. Information is compiled in a formal report that is presented to the client after the assessment is completed.
A security threat assessment may be referred to as a vulnerability analysis, a security survey, a security threat analysis, a security review, or even a security audit. The two terms most consistently used by professional security consultants when referring to a review of the vulnerabilities of an organization or company are security threat assessment and security threat survey. When using the term vulnerability assessment, some people tend to think of safety issues rather that security issues. For the sake of simplicity, this document will use the term security threat assessment.

A full security threat assessment is an in-depth study of all risks and threats, both perceived and actual. The assessment covers a wide range of topics to include the physical interior and exterior features of the building or buildings. Entrances and exits, including stairwells, are examined. Doors and windows are evaluated as to physical characteristics and durability. Locks and other security devices are examined for deficiencies. Security policies and procedures, if in place, are reviewed for effectiveness and completeness, and the assessment will determine if employees are complying with the security policies and procedures. The surrounding perimeter – including parking lots, lighting, and vegetation – are all scrutinized to see if they are within security standards. Alarm systems, card access systems, CCTV systems, and all other security devices are assessed to determine their efficiency.

In some security threat analyses, a questionnaire is filled out by a cross-section of the stakeholder population (usually 10 percent). They are asked for their views and feelings on selected security issues. The results of the questionnaire are then analyzed, summarized, and presented in the report.

An assessment may cover all of the vulnerabilities an organization may face or it may be limited in scope to cover a particular need or deficient area. Most assessments are limited in scope and are designed by the consultant along with participation of leadership to meet a particular need of the school or organization. This is often true where there is a precipitating event or mandate that is being addressed. For example, the scope of an assessment may omit computer security, outdoor lighting, policy and procedure, or any number of other areas to reduce the time and expense of the assessment.

Unlike the full security threat assessment, the limited scope security threat assessment only covers certain selected areas or issues. Any part of the complete survey may be omitted for any number of reasons. The assessment may be only for lighting or vegetation or may only cover the current electronic security system. The reasons why organizations opt to use a limited scope security assessment are varied. Some owners or administrative staff are comfortable with much of the security devices and practices already in place, and only want a particular agenda followed that is based on security plans, security needs, or available budget. For whatever reasons, the security threat assessment may be limited to cover only certain areas of risk but still address most of the security risks facing an organization.

The security threat assessment is a document that outlines deficiencies in security procedures. Some corrective actions may take longer than others because of budgeting concerns and the seriousness of the deficiency. Budgeting over a period of years may be needed to correct certain deficiencies.

Many security deficiencies are not as obvious as others. Should an incident result in a civil proceeding against the organization, any other similar incidents in the past may influence a judgment against the organization in civil court. Reactive and pro-active actions taken by the organization prior to the incident may very well save the organization thousands or even millions of dollars in damages. Hiring security professionals to conduct a security survey is a good way to identify and eliminate or mitigate security risks before an incident occurs. A security threat assessment provides an unbiased “snap shot” of the organization’s security program and security gaps.

A security threat assessment educates and raises security awareness among personnel. In an academic institution, this would include students, faculty, and staff. The assessment points out security deficiencies that may then be corrected. When people know that the organization is concerned about identifying and correcting security deficiencies, there is a general feeling of co-operation and improved morale.

Once the organization is presented with the knowledge of security deficiencies, any failure to take action could be used against them in court during a civil liability proceeding. One of the most serious setbacks an organization may face during a litigious proceeding is the introduction of evidence revealing prior knowledge of an existing condition but a failure to act upon or take steps to alleviate or correct the condition. If the organization has set a goal to correct all deficiencies and is presently working toward completing that goal, the position of the court has usually favored the company. A critical question will be, “Has the organization taken reasonable steps to correct deficiencies?”

By implementing the recommendations provided in the security threat assessment, the organization will experience a number of benefits. The most important benefit will be a safer environment for all students, staff, faculty, and visitors. A second benefit is the education and enlightenment of all personnel on meeting and maintaining accepted security practices and standards. Finally, liability to the organization is reduced – or in some cases eliminated – when an incident occurs on school property.

How do you choose a security consultant?

Not all security consultants have the necessary background and experience needed to identify risks and recommend changes. Many so-called security consultants are actually salesmen representing their company’s products. Be wary of walk-through security surveys that include only a brief report or may even exclude a written report entirely. An important question to ask is, does the firm supply the security equipment or the security personnel that may be recommended, or do they only specify and recommend equipment and personnel? Some firms may be inclined to recommend services and equipment that benefit them as a company, not their client.

There are a number of ways to protect your organization when deciding to hire a security consultant to perform a security assessment of your organization.

– Is the company or individual a member of ASIS (American Society for Industrial Security)?
– Does the person conducting the security survey have the credentials of a CPP (Certified Protection Professional) or PSP (Physical Security Professional)?
– How long has the company conducting the assessment been in business?
– What is the reputation of the security firm?
– What other security threat assessments has the company performed?
– Are previous customers satisfied with their work?

You may want to determine if the security firm designs security systems or provides bases of design. Most security firms will want to conduct their own security survey before providing a basis of design because of liability concerns. If the firm conducting the security survey does not design security systems, much of the work may have to be redone before a final product is ready. Additional expenses may be incurred over and above those already paid.

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No Full Names Please

Posted on 3, May | Posted by Tasha D. Dyson

We have a client (let’s call them Sub) who is obtaining criminal history information as part of their compliance to another company (let’s call them Prime). Prime states that Sub should “Provide a criminal record check with the applicant’s full legal name.” Sub contracted with RMA to provide that information.

When we search, we don’t limit our results to the full legal name. Here’s our standard process:

  • We search using the first name and last name. When we see a matching date of birth, we look more closely.
  • We search using first name, last name, and middle initial. When we see a matching date of birth, we look more closely.
  • We also search for previous names (if we know them) such as maiden names or previous married names.
  • When we find a potential match, we then start looking at other information such as address, full or partial SSN, or driver’s license number.
  • If a record matches on three or more pieces of known information, we report it.

Sub, our client, submitted the information to Prime, but the results were rejected because the search did not use “the applicant’s full legal name.”

Here’s the problem: When you limit the search to a subject’s full legal name, you will probably miss matching records.

Let’s say your subject is Katherine Marie Petersen, and her maiden name is Saunders. Using the records from NC Administrative Office of the Courts as an example, records matching your subject could be listed as:

  • Petersen, Katherine
  • Petersen, Katherine, M
  • Petersen, Katherine, Marie
  • Petersen, Katherine, S
  • Petersen, Katherine, Saunders
  • Saunders, Katherine
  • Saunders, Katherine, M
  • Saunders, Katherine, Marie

criminal search
In addition, there could be matching records based on misspellings or abbreviations, such as:

  • Peterson for Petersen
  • Sanders for Saunders
  • Mary for Marie
  • Kathy, Kath, or Kat for Katherine

The information contained in the record depends on how it was originally entered by the officer or the clerk. In general, the older the record, the more likely it is to be inaccurate or incomplete.

The whole point is to be as accurate as possible about the applicant’s criminal history. This requires widening our search possibilities, including searching maiden names and previous married names, not just the “full legal name.”

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Lock Your Computer

Posted on 26, Apr | Posted by Kevin M. McQuade, CPP

locked computerThe other day I was in an office, and the receptionist had walked away from her desk. It was obvious that she had not logged out of or locked her computer. She was gone for quite a while, and fortunately no one else entered the area or went up to the desk while she was gone.

We all need to remember how important it is to log off every time you leave your computer unattended, especially in the workplace. This could and should be set up to happen automatically after a certain period of inactivity.

As we have all heard and seen, it doesn’t take very long for the “not-so-honest” people to create havoc within an organization.

Do you really want someone else viewing proprietary documents or searching for inappropriate web pages on your computer while you are the one logged on?

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Jerry Blanchard Presents at School Task Force

Posted on 26, Mar | Posted by RMA

From WTVD:

From WRAL:

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Social Engineering

Posted on 30, Jan | Posted by Christine L. Peterson, CPP, ISP

intruderIn the last 30 days, a single individual in the Raleigh/Durham area has managed to bypass the security protocols at two area companies and two government facilities. (Read more about that here.) Recently, I attended an invitation-only business reception at a local restaurant when an uninvited guest joined the group and began networking when she clearly did not belong. In both cases the individuals were successful in penetrating the closed spaces by acting like they belonged until such time that it was realized that they did not.

We are not talking about facilities that don’t understand the principles of security, a comprehensive security program, or layers of security. They get it, and they have solid security programs and protocols. How could this happen, and how can we stop it from happening again?

Answering these questions and addressing the conflicting forces in the workplace that lead to security breaches of this type requires an understanding of human nature and the laws of complacency and diminishing returns. First we need to begin with Billy Green’s Security 101 lesson that does such a good job describing the concept of security. Security is protection from injury or loss caused by the deliberate actions of people. It all boils down to people and intent, and this is true whether we are talking about physical security or cyber security. In these recent events, there was a motivated person who wanted something (physical asset, intelligence, electronic assets, damage to reputation) and believed he had a good chance at being successful in attaining it without negative consequences.

What he wanted is irrelevant, and we should instead focus on how access was obtained in order to identify vulnerabilities and anticipate future events.

According to the Information Bulletin put out by the North Carolina Information Sharing and Analysis Center (NC ISAAC), the individual was confronted by security and escorted off the premises. In addition it is believed that the individual either entered a door by following closely behind an employee of the company/agency who had the appropriate access (piggy-backing) or used social engineering techniques to gain entry into areas that were controlled spaces.

Social engineering is the art of manipulating people into performing actions or divulging confidential, sensitive, or controlled information. In the workplace it is a method of trickery or deception for the purpose of gathering information, committing fraud, or gaining access to computer systems or other assets. The effective social engineer is an astute student of human nature and adapts to the environment to develop a level of trust and capitalize on human vulnerabilities and nature. (Source: Wikipedia)

None of us is completely immune to social engineering because as human beings we tend respond to stimuli in predictable ways depending on our age, experience, training, and other characteristics, and that is what the social engineer is counting on. In addition, the social engineer is most successful if they are adept at changing their manner and demeanor based on the situation. Studies show that a female voice is more effective in generating information from men, and a young inexperienced employee will be more responsive to someone who appears to have authority. How someone dresses, how they behave, what accessories or equipment they carry – all of these non-verbal features affect the response a social engineer is going to get.

assorted badgesThe ability of an employee to easily separate those who belong within the work environment and those who don’t is a powerful tool to counter the attempts by an outsider. If only visitors wear identification badges, they can “become” an employee simply by removing their badge. If contractors are not required to wear badges, someone just needs to look like a contractor to easily blend in with the population.

The social engineer will use their persuasive skills to convince someone to give them what they want. The same traits that you may value in your employees are tools for the social engineer including:

  • Good customer service and helpful responses
  • Belief that most people are good and are looking for good
  • Fear of being made to look foolish or the desire to belong
  • Efficient, bypassing security protocols to get more done faster
  • Assumption that everyone thinks like I do (if I obey the rules than everyone else will too)

Effective social engineering countermeasures begin with first understanding human nature and how the law of diminishing returns will affect your employees’ responses to security events. Over time, human beings who have been oriented or trained in certain concepts or expectations will reach a certain level of performance followed by a decline in effectiveness or an increase in complacency.

In order for a company to have a chance of protecting critical assets, security awareness training and reinforcement needs to be continual process.

George Bernard Shaw once said that “The single biggest problem in communication is the illusion that it has taken place.” It is not reasonable to expect that employees will understand their responsibilities as they pertain to company assets based on a single briefing on security at orientation. Security programs protect the reputation, people, and hard and soft assets of the company that provide the income generation for the business to exist.

Has your management communicated to its stakeholders that the security program exists to protect them and the company’s ability to compete?

Employees expect there to be a method to lock their office, suite, or building. Other security tools such as lighting, cameras, and access control devices are the norm in today’s workplace and are elements of a comprehensive security program.

Do your employees recognize that they play a key role in the company’s security program and their own protection? Or do they view security as a game that someone came up with to make their job more difficult?

The security breaches described in this article were recognized by quick acting people who understood their responsibilities in the protection of the assets. Some of them were security professionals but in most cases of social engineering, it will not be your security employees who are approached by someone trying to elicit information. The employee who will “give away the farm” in most cases will be someone who is trying to do a really good job for the company by providing information or a good customer experience, responding to a command, enhancing their value, or looking for a way to move up in the organization by helping someone out. The moral of this story is security is everyone’s business. Good security begins with understanding what the company’s assets are and sharing the responsibilities for protecting them with all the stakeholders through awareness, training, responsibility, and accountability.

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Situational Awareness Information Bulletin

Posted on 29, Jan | Posted by RMA

JosephDeanHillBetween December 26, 2012 and January 10, 2013, the below identified subject was able to breach security at two identified private sector facilities and two Government facilities in the Raleigh/Durham/Chapel Hill area.

Joseph Dean Hill
Aliases: Mark, Mark Johnson, Joseph Turnag

The identified subject was observed operating a black Nissan Pathfinder with NC plate BEK-9106 in two of the incidents. The subject also has a 2004 Nissan Maxima registered in DMV with NC plate XNM-6071.

It is believed he piggy-backed off employees and/or used social engineering techniques to gain access to secure areas. In each incident, the subject gave Security false names and explanations for his presence at their facility. During each encounter, the subject was confronted by Security and escorted off the premises.

The subject has been subsequently confronted by local, state and federal law enforcement about these incidents at which time he could not provide a credible explanation for his actions.
JDHill-cctv1JDHill-cctv2

 
 
 
 
 
 
 
If your agency has information that this subject has made attempts or succeeded in breaching security at other facilities in your jurisdiction, please contact the NC Information Sharing and Analysis Center (ISAAC) at 919-716-1111, or by email at NCISAAC@ncdoj.gov.

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RMA Completes Assessment of Mitchell Community College

Posted on 14, Jan | Posted by RMA

Mitchell Community CollegeRMA has completed a Security Assessment at Mitchell Community College. The purpose of the analysis was to evaluate the security threats at each of the campuses, identify gaps in the current security program, and recommend measures that MCC should consider going forward to mitigate the probability and criticality of a future security event. Included in this assessment were surveys that were done at each of the five Mitchell Community College sites located in Statesville and Mooresville.

The ultimate objective is to provide Mitchell Community College with the information that they can use as a guideline to improve security across the system using an appropriate blend of people, processes, and technology to increase the safety and well-being of the staff, faculty, students, visitors, and vendors at each campus.

Mitchell Community College, founded in 1852, is a comprehensive, open-admissions community college dedicated to meeting the post-secondary education and training needs of the citizens of Iredell County and surrounding areas. The college provides an array of high quality programs at low cost in an historically rich environment. Mitchell is a student-centered institution where all persons are encouraged to develop their abilities in a community that respects diversity and is supportive of individual achievement. Concerned with the social, civic, cultural, and economic development of the community as a whole, instructional programs are focused on meeting the educational and training needs of all persons over eighteen years of age and persons sixteen years of age and older with special needs.

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Check Their References

Posted on 10, Jan | Posted by Tasha D. Dyson

applicationI was working on a background investigation for a client recently, and I was reminded of a valuable lesson. (By the way, names and identifying information have been edited in this story, but the circumstances and situations have not.) When we verify employment, normally companies only provide dates of employment and position held. Sometimes companies will tell you whether the applicant would be eligible for rehire, but some companies prohibit releasing this information.

The applicant is seeking a professional, white-collar position. On the face of it, he seems to be a “stand-up” guy. He speaks well and presents a good image. His résumé says all the right things. He listed his previous employer on his application and indicated that his previous employer could be contacted as a reference. He even listed his previous employer as an additional professional reference.

Would you hire him, or would you want to know more?

The applicant listed three former employers. The most recent employer was a small business, so when I called to get information, I was directed to Mr. Smith. Mr. Smith is one of the owners of the business, and he was also the former direct supervisor of the applicant. I asked him to confirm dates of employment and job title, and the information matched what the applicant had provided.

When I asked if the applicant would be eligible for rehire, Mr. Smith said, “Not a chance in hell.”

When asked for a reason, Mr. Smith said, “Sucked. Lied – lied about his abilities.” When asked if he wanted to provide additional detail, Mr. Smith said, “I can’t without cursing and getting really angry.”

This is why we check references.

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System Commissioning

Posted on 4, Jan | Posted by Kevin M. McQuade, CPP

design-combo3As integrated security systems become more prevalent within the corporate, healthcare and government industries, security directors and mangers rely more heavily on their security integrator to verify that all systems work together properly, seamlessly, and as designed. Once an installation has been completed by the integration company, it is recommended that a third-party commission the entire system. This step is often overlooked for a variety of reasons.

Unless an event takes place that is not recorded or alarm is not generated properly, you may never know if the systems are working as they should.

Commissioning of security systems should be standard practice – just as it is standard practice for the local fire marshal to test fire alarm systems.

Each point and sequence of operation should be tested and verified that they are operating as designed and as expected. Upon conclusion of the commissioning, a final report should be developed from the testing agency and turned over to the owner.

Testing should include features of the system that are not currently being used, since they may be used in the future. You want to make sure that everything is completely operational before you release your security integrator.

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